Do you know what actual steps your organization goes through to accomplish a particular outcome?
Do you wonder if your processes are effective &/or efficient?
If you hired a new staff member to be responsible for a particular process in your organization, could you provide s/he with an accurate description of the steps involved in that process?
Simply expressed, process mapping helps you answer the above questions and others, through visually capturing the steps in a particular process. This visual capturing is accomplished through the creation of flowcharts. Once an existing or "as is" process has been accurately captured, it may then be the basis for examining if there is a better way or "should be".
FCSL both facilitates these sessions as well as produces the resulting maps.